Unit 1 At the Office Lesson 1 Making Arrangements Lesson 2 Making Contact Lesson 3 Making Room Resevations Unit 2 Meeting Foreign Guests Lesson 4 At the Airport Lesson 5 On the Way to the Hotel (One) Lesson 6 On the Way to the Hotel (Two) Unit 3 Hotel Services Lesson 7 Checking In Lesson 8 At the Business Center Lesson 9 Checking Out Unit