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Chapter 1 An Overview of Business Writing 商务写作概述 Chapter 2 Structure and Style of Business Letters 商业信函的结构与格式 Chapter 3 Inquiries and Requests 询盘与请求 Chapter 4 Replies 回复函 Chapter 5 Complaints and Claims 投诉与索赔 Chapter 6 Adjustments and Refusals 理赔与拒绝函 Chapter 7 Sales Letters 销售函 Chapter 8 Invitation and Thank-you Letters 邀请函与感谢信 Chapter 9 Letters of Apology and Congratulation 道歉信与祝贺信 Chapter 10 Notice and Announcement 通知与通告 Chapter 11 Memos and Minutes 备忘录与会议记录 Chapter 12 Resume 简历 Chapter 13 Letters of Application Chapter 14 Letters of Application Chapter 15 Proposals 报告 Chapter 17 Business Documents 商务文件 Chapter 18 Questionnaires 调查问卷 Reference Answers 参考答案 Reference 参考书目.
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